Privacy Policy
Effective Date: January 1, 2026
Last Updated: July 2025
This Privacy Policy explains how JMU Solutions LLC ("we", "us", or "our") collects, uses, and protects your information when you interact with our Discord bot(s), services, and website.
1. Information We Collect
We may collect and store the following types of data:
- Discord user ID, username, and channel/server IDs
- Invoice-related information (email address, order metadata)
- Support ticket activity or messages submitted voluntarily
2. Use of Information
We use your information to deliver requested services, issue invoices, communicate with you, and ensure the integrity and security of our systems.
3. Data Storage
Your data is stored on a secure, privately hosted server maintained by JMU Solutions LLC. We also use third-party services such as Stripe (for billing) and Cloudflare (for public routing). No personal data is stored on our public-facing website.
4. Data Retention
We retain personal data only as long as necessary to fulfill your order, comply with legal obligations, or resolve disputes.
5. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting hello@jmusolutionsllc.com. We respond to valid requests within seven (7) days.
6. Security
We take reasonable technical and organizational precautions to protect your personal data. However, no method of transmission or storage is 100% secure.
7. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.